The computer does not recognize this product

The computer does not recognize this product.

  • Set [USB Connection] to [Mass Storage].
  • Use the micro USB cable (supplied) to connect the devices.
  • Disconnect the USB cable, and connect it again firmly.
  • Disconnect all equipment other than this product, the keyboard and the mouse from the USB terminals of your computer.
  • Connect this product directly to your computer without passing through a USB hub or other device.

https://helpguide.sony.net/

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